Privacy Policy

Ticketspace Privacy Policy: We respect the privacy of all our customers who use our website to purchase tickets online. We understand you may not want to share personal details, which is why we give you control of your information. Please review this policy for information on how we collect, use, disclose and protect your personal information when you access and use our websites (www.ticketspace.co.nz, www.ticketspace.nz, www.theticketspace.com, www.ticketspace.me, www.ticketsapce.org, www.ticketsapce.events, www.ticketsapce.uk and any page derived from these websites and any page owned by Ticketspace), apps or services, including Ticketspace embedded ticketing on third-party websites and social networks.

We comply with applicable privacy and data protection laws when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This privacy policy is based on the Information and Privacy Principals in the Privacy Act 1993.

By using or accessing any website, app, or service in the Ticketspace Network, you are accepting the practices described in this privacy policy.

1. Changes to the Policy
1.1. We may change this policy or our Terms of Service by uploading a revised policy or Terms of Service onto our website. The change will apply from the date that the revised policy or Terms of Service is uploaded to our website. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account.
1.2. This policy was last updated September 2021.

2. How Information is Collected
2.1. We collect personal information from you in the following ways:
2.1.1. When you sign up to create a Ticketspace account and enter personal information to complete the sign-up process.
2.1.2. When you purchase tickets through the website and enter personal information to complete the online transaction (including purchases made without a Ticketspace account).
2.1.3. When you purchase tickets through an outlet, such as an official ticketing outlet or venue, and provide personal information to complete the transaction; and
2.1.4. When you visit the website, we collect website use information such as your IP address and browser type. We also collect and retain such information using Cookies (see clause 8 below).

3. Use of Information
3.1. We collect personal information (such as your name, address, phone number and email address):
3.1.1. To ensure that the tickets you purchase are delivered to you.
3.1.2. To contact you where we consider necessary in relation to your purchase, including, to advise you of any updates/changes/cancellations that may occur and those which we have been made aware of; and
3.1.3. To provide you with further information about the website, and other websites or services offered by us or third parties, which we consider may be of interest to you.
3.2. Personal financial information, such as credit card details, are collected for credit card transactions for identity verification and billing purposes.
3.3. Website use and personal information may be used to improve our business processes, such as our security, speed, and information systems. We may also use such information to do internal research on demographics, interests, and behaviour to better serve you and other users.
3.4. Subject to clause
3.5, we will not disclose your personal information to presenters of events unless you subscribe to Ticketspace Newsletter or sign up as a Ticketspace Member.
3.5. We may pass your personal information to:
3.5.1. Presenters of events to which you have purchased tickets to keep you informed of future events provided by those presenters. (b) a third party to provide special offers with our benefits (for example, Ticketspace reward points). Special offers will be sent by us and may be co-branded with the third party. You may opt out from receiving our special offers at any time by unsubscribing or logging into your Ticketspace account and updating your personal preferences.
3.6. At any time, we may use the information collected from the website to produce reports and summarise research data which may be shared with a third party. This data will not identify any individual personally.
3.7. At any time, we may disclose any and all information that we collect from you where we believe disclosure is appropriate to comply with law, to protect the rights, property or safety of us, our users or others, or to satisfy legal processes or governmental requests.
3.8. We will not use or disclose your personal information in any way, other than in accordance with this Privacy Policy or the Privacy Act 1993.

4. Security of Information
4.1. We endeavour to protect all information we collect about you. We store personal information in an encrypted secure database, in proprietary data format which can only be read with the use of proprietary tools. The website is encrypted with a high grade 256-bit encryption.
4.2. All of our staff who have access to personal information will maintain strict confidence of such information at all times in accordance with our privacy policy.

5. Content Posted on Message Boards or Events
5.1. The website may provide users with services, such as forums and message boards, to comment and rate events. All information disclosed by you using these features is public information and you should exercise caution if you choose to disclose any personal information through such features.

6. Your IP Address
6.1. We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and to gather demographic information.

7. Use of Specific Technologies
7.1. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept Cookies. We use Cookies to deliver content specific to your interests, to save your password so you do not have to re-enter it each time you visit the website and for other purposes relating to your transactions on the website. We also use Cookies for tracking the statistics of the website to allow us to better understand our users and to improve the functionality and layout of the website. If you do not wish to receive any Cookies, you may set your browser to either prompt or refuse Cookies. Please note that rejecting Cookies will disable your browser from purchasing tickets from the website.

8. Access and correction
8.1. Under the Privacy Act 1993, you have the right to seek access to information which we hold about you and to correct that information if it is incorrect. Ticketspace Members can access and edit their information online through their Ticketspace account. Otherwise, you may access or change information that we have collected about you by placing your request in writing and sending your request to via:
8.1.1. Email to support@ticketsapce.nz
8.1.2. Third party advertisements.
8.1.3. To provide offers that are of interest to you, we have relationships with third parties that we allow to place advertisements on the website. By visiting the website, advertisement server companies may collect information about you, such as your domain type, IP address and Clickstream information.

9. Links to Other Websites
9.1. We provide links to third party websites for your convenience and information. These linked sites are not under our control, and we are not responsible for the privacy practices or content of those sites. Before disclosing your personal information on any other website, we suggest that you review the privacy policy on those websites.

10. Secure Online Transactions
10.1. For purchases through the website, we process your credit card details securely over the internet using a PCI accredited internet payment security system. As well as our SSL encryption on the website and a secure browser at your end, we endeavour to take all measures to ensure that your credit card and anonymity are protected when you purchase from us online.

11. Terms and Conditions
11.1. “presenter” refers to the party presenting the event, which may include, but is not limited to, a promoter, producer, organiser, team, club, band, or venue.
11.2. “users” is a reference to users of the website.
11.3. “website” Website means and includes www.ticketspace.co.nz, www.ticketspace.nz, www.ticketspace.org, www.theticketspace.com, www.ticketspace.uk, www.ticketspace.info, www.ticketspace.events, www.ticketspace.me and any page derived from these websites and any page owned by Ticketspace.