Info / FAQ

You can purchase your Summer Frequencies 2024 tickets from this website when they become available. You will get options for VIP (if any are remaining, these are hot property), GA, as well as single day admission.

There will be no tickets available for Gate Sales if the event is sold out prior. 

BUY TICKETS

You're able to make the name change on your ticket by logging into your ticketspace My Ticket account via:
1. Visit https://tickets.ticketspace.co.nz/my-tickets/login

2. Input the email address you used to purchase tickets, and then enter your password.
   If you have forgotten your password please use the “Forgot your password?” link underneath the Log In Button.
   3. Select the name you wish to make the change on.
   4. Follow the prompts.

Note that the ticket name needs to be changed and not the order name. There is a name change fee of $20 per name for Summer Frequencies tickets.

Please contact support@ticketspace.nz and advise the following information so they can update your account details –

1. Name on your tickets
2. The event
3. Your correct email address

Please contact support@ticketspace.nz and advise the following information so they can locate your order –

1. Name on your tickets
2. The event
3. Your email address used to book the tickets
4. address
5. phone number

Unfortunately, we are unable to refund your tickets as per our Terms & Conditions of purchase, All Ticket sales are final. Tickets are non-refundable. Please note section 9 of the Terms & Conditions: Click here.

If there are Summer Frequencies 2023 VIP tickets left for purchase then you are able to go through our upgrade process, we cannot swap the order for you and charge the difference. To 'upgrade' your tickets, you will need to purchase your new desired tickets and send us the confirmation of your new ticket order. Once received, we will then "swap" your orders over and refund the original ticket/s at the purchase price minus the booking/service fees as they are non-refundable.

Please also note that you will need to use the same email address for the new booking so that they match in our system.

There will be no tickets available for Gate Sales if the event is sold out prior. BUY TICKETS

1. Visit https://tickets.ticketspace.co.nz/my-tickets/login
2. Input the email address you used to purchase tickets, and then enter your password.
   If you have forgotten your password please use the “Forgot your password?” link underneath the Log In Button.

Yes,  SAVE THE TREES you can present your ticket on your smartphone (so long as your screen is in good condition). You do not have to print your tickets.

Here are some tips when presenting your ticket via smartphone:
- Turn your screen brightness up high when presenting your ticket so that it can be scanned/validated easily
- Download and take a screenshot of your tickets before arriving at the event in case of network or connectivity issues. 

There can be a number of reasons why you’re getting an error during checkout. (browser settings, failed authorisation, gateway problem, incorrect merchant account of the organiser and etc.). Please close and restart the web browser and try starting the purchase process again. If you are receiving an error during checkout, email us so we can further investigate support@ticketspace.nz

To minimise fraud for Summer Frequencies 2023 there will be a print delay on all tickets. The print delay will be lifted three weeks prior to the festival in December 2022 . You will receive your PDF tickets via the registered email after this date.

If an automatic payment fails to process (e.g. because card has been cancelled or insufficient funds), the customer will be sent an email with a link to a page where they can enter their billing information and new details and make up for the failed payment. Their reference information will be updated for future scheduled payments. Your ticket will not be void if you miss a payment, it will carry over to the next payment.

Unfortunately you cannot just log in and change your card details. You will have to wait for the payment to fail (but don't worry).

If an automatic payment fails to process, the customer will be sent an email with a link to a page where they can enter their billing information anew and make up for the failed payment. Their reference information will be updated. Even if they don't visit the page, automatic payments will continue to occur. These will "stack." Any invoiced amounts are counted as "paid so far." So if a customer was supposed to have four automated payments of $10 each, but the first two fail, the customer will now have a single invoice for $20. If the third payment also fails, it will become a single invoice for $30.

If we cancel your ticket and payments you will forfeit any payments made towards your ticket so far and this is non-refundable. Your ticket will then be cancelled and void from the system.